I’m a User Research leader
I inform product and strategy decisions through facilitating a shared understanding of user and business needs.
I coach and mentor researchers and people who do research to continuously involve their users.
I put participant needs at the centre of research operations.
I’m passionate about solving problems, for everyone.
I do this through discovery, continuous evaluative testing and visualising the service.
Speaking at UX Wales. Apparently I look like Tin-Tin
Right now, I lead User Research at Kaluza.
Before that I conducted user research and led research teams in Government.
Experience
Head of User Research
Kaluza (part of the OVO group)
Started August 2020
User Research practice lead
OVO Energy
January 2018 - August 2020
Senior User Researcher/Head of User Research
HM Courts and Tribunals Service
August 2016 — January 2018
User Researcher
Office for National Statistics
September 2013 — August 2016